Effective Date: 19th September 2024

Shaun Ward Virtual Assistant is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and share your personal information when you visit or use our website (the "Website") and our services.   

1. Information We Collect

We may collect the following types of personal information from you:

• Information you provide directly: This includes information you provide when you contact us through the Website, email, phone, or other means, such as your name, email address, phone number, company name, and any other information you choose to share with us.
• Information we collect automatically: When you visit the Website, we may automatically collect certain information about your device and your use of the Website, such as your IP address, browser type, operating system, referring website, pages viewed, and the date and time of your visit. We may use cookies, web beacons, and other tracking technologies to collect this information. (See our Cookies section below for more details.)   
• Information from third parties: We may receive information about you from third-party sources, such as social media platforms or business directories, if you have chosen to make that information publicly available.   

2. How We Use Your Information

We may use your personal information for the following purposes:

• Providing and improving our services: We use your information to provide you with the virtual assistant services you have requested, to communicate with you about your requests, and to improve our services.   
• Responding to your inquiries: We use your information to respond to your inquiries and requests for information.
• Marketing and communications: With your consent, we may use your information to send you marketing communications about our services, such as newsletters, promotions, or updates. You can opt out of receiving these communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.   
• Legal compliance: We may use your information to comply with applicable laws and regulations.  
• Other purposes: We may use your information for other purposes with your consent.

3. How We Share Your Information

We may share your personal information with the following categories of third parties:

• Service providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, email delivery, and customer service. We ensure these providers are contractually obligated to protect your information.   
• Legal authorities: We may disclose your information to legal authorities if required by law or legal process.
• Business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.   
• With your consent: We may share your information with other third parties with your consent.   

4. Cookies

We may use cookies and other tracking technologies to collect information about your use of the Website. Cookies are small text files that are placed on your device when you visit a website. We use cookies to personalize your experience on the Website, to remember your preferences, and to track your use of the Website. You can control cookies through your browser settings. However, if you disable cookies, some features of the Website may not function properly.   

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.   

6. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.   

7. Your Rights

You may have certain rights regarding your personal information, such as the right to access, correct, or delete your information. If you would like to exercise any of these rights, please contact us.   

8. Children's Privacy

Our Website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.   

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on the Website and encourage you to review the Privacy Policy periodically.   

Important Notes:

• GDPR/CCPA Compliance: If you have clients or users in the EU (GDPR) or California (CCPA), you must ensure your privacy policy is fully compliant with these regulations. These regulations have specific requirements for how you handle personal data, including providing detailed information about data collection, usage, and individual rights. Consult with a lawyer to ensure full compliance. This sample policy is a starting point, not a complete solution for GDPR/CCPA.
• Cookie Consent: Be sure you have a clear cookie consent mechanism on your website, especially if you are subject to GDPR or other privacy regulations.
• Professional Advice: This is a sample privacy policy and should not be considered legal advice. It is essential to consult with a legal professional to ensure that your privacy policy complies with all applicable laws and regulations in your jurisdiction. Privacy law is complex and varies by location.