About Me

I am a highly organized and results-driven professional with over 15 years of experience across diverse industries, specializing in customer service, training, account management, and virtual assistance. My career has been defined by a commitment to empowering individuals through impactful training programs, cultivating strong client relationships, and driving operational excellence. I offer a unique blend of technical expertise, training proficiency, and exceptional customer service, enabling me to seamlessly integrate into any organization and contribute significantly to its success.
 

For the past 10 years, I have thrived in the training arena, empowering individuals to master technology and adapt to the ever-evolving digital landscape. My training experience spans a wide range of audiences and platforms, allowing me to tailor my approach to specific needs and learning styles. I am adept at communicating complex technical information clearly and concisely, ensuring effective knowledge transfer and fostering a positive learning environment. This expertise includes leading training for complex systems, such as a VoIP system integrated with over 15 CRM platforms, solidifying my deep understanding of CRM functionality and integration.

My proficiency extends to a comprehensive understanding of over 10 CRM platforms, including industry leaders like Salesforce, Bullhorn, Vincere, and TrackerRMS. I leverage this expertise to streamline processes, enhance communication, and optimize customer relationship management. I believe in the power of technology to drive efficiency and improve outcomes, and I am constantly seeking new tools and techniques to maximize productivity.

Beyond technical skills, I possess a genuine passion for delivering outstanding customer care. I am dedicated to building strong relationships with clients and colleagues alike, consistently exceeding expectations through proactive communication, attentive listening, and a commitment to personalized service. I understand that strong relationships are the foundation of any successful business, and I prioritize fostering those connections in all my interactions.

My background also includes extensive experience in account management, where I have honed my skills in nurturing client relationships, managing key accounts, and ensuring client satisfaction. Furthermore, I have a proven track record of developing FCA-compliant policies, demonstrating my understanding of regulatory requirements and my ability to contribute to a compliant and ethical business environment. My experience in strategic planning, data analysis, and general administration has provided me with a well-rounded understanding of business operations and a strong foundation for success in any role.

My core competencies include:

  • Training (10+ years): Empowering individuals to master technology and adapt to change through engaging and effective training programs.
  • CRM Expertise: Proficient in 10+ platforms (Salesforce, Bullhorn, Vincere, TrackerRMS, etc.), leveraging technology to streamline processes and enhance communication.
  • Customer Care: Dedicated to building strong relationships and exceeding expectations through personalized service and proactive communication.
  • Operational Excellence: Proven ability to optimize workflows, manage workloads effectively, and contribute to organizational success.
  • Technical Proficiency: Expert in Microsoft 360, Google Docs, Articulate, Zoom, Teams, Calendly, and Zendesk.
  • Communication: Excellent interpersonal, written, and verbal communication skills.

My diverse employment history, including roles as Account Manager, Technical Trainer, Service Trainer Specialist, Training Assistant, Service Desk Analyst, Support Helpdesk, Strategic Planner, Excel Data Analyst, Policy Creation Specialist, General Administrator, and MI Data Analyst, has provided me with a broad perspective and a versatile skill set. I am adaptable, proactive, and thrive in dynamic environments. I am confident in my ability to manage my workload effectively, meet deadlines, and contribute significantly to any team.

Contact me

I aim to respond to all enquiries within 24 hours.

Please use the form to reach out or book in a free 30 minute discovery call through Calendly.

 

You can also find me on LinkedIn.

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ICO:00019357326

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